Return Policy

Return Period

Our return policy lasts 30 days from the day you receive your item.

Eligibility for Returns

We accept returns for both defective and non-defective new products.

• Products must be in original condition, unused, and in original packaging.
• Proof of purchase is required.

Initiating a Return

Contact us at support@mozn.us to initiate a return. Returns must be sent to:

1602 Shadybrook Dr, Houston, TX 7709, United States.

Returns without prior authorization are not accepted.

Return Shipping Fees

Shipping costs for returns are the responsibility of the customer, unless the return results from our error. If applicable, further instructions will be provided upon acceptance.

Damages and Issues

Inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect for resolution options.

Exchanges

To exchange products, you need to return the original item and place a new order for the desired item.

Refunds

Processing Time: 15 business days

After receiving and inspecting your return, we will notify you regarding the approval status. Refunds, if approved, will be processed to your original payment method within 15 business days.

Customer Support

For return-related inquiries, please contact us at support@mozn.us.